Correcting Errors on Your Credit File

It is possible for incorrect or outdated information to appear on your credit file. If it does, it can affect your chances of getting the loans, credit cards, and other credit products you deserve. If you find an error on your credit file, take the following steps to correct the information on your credit file as soon as possible.

Please note: It's important to keep a record of everything you do to correct your credit file. If sending via post, send all correspondences return receipt requested, and make copies of any letters or documents you send. Never send original documents to correct your credit file.

Contact the Creditor Regarding the Credit File Problem

In most cases, you should contact the appropriate creditor or lender before contacting a credit reference agency with a credit file problem. Most large creditors have standard procedures for customers to dispute items on their account. If you have proof that the item in question is incorrect, it should be resolved quickly.

If the creditor finds that the disputed information is indeed incorrect, the creditor is required to update its records both internally and with the credit reference agencies it deals with, usually within 28 days. This will then update your credit file.

Always follow up your phone calls with a letter. List each disputed item, and state how it is inaccurate, attaching copies of all relevant documents. Include your full name, account number, the amount in question, and the reason you believe the item is wrong. Be concise.

If Necessary, Contact the Credit Reference Agency Regarding the Credit File Problem

If you cannot resolve the problem with the lender, contact the credit reference agency that is reporting the item in question on your credit file. You will need a printed copy of your credit file from them. There is a charge for providing you with the credit file.

After you send written documentation of the inaccuracy, the credit reference agency will review it. If further investigation is required, they will provide notification of your dispute, including the relevant information you submitted, to the source that furnished the disputed information to them.

The source will then review the information, conduct their own investigation, and report back. The credit reference agency will then make all appropriate changes to your credit file based on the investigation, and notify you of the update.

If You Cannot Resolve a Disputed Item

You have the right to attach a 200-word statement, free of charge, explaining the nature of your disagreement. Your statement will become part of your credit file, and will be included each time your credit file is accessed.